Shipping Policy


General Shipping Overview

This Shipping Policy serves as the unified official shipping standard for the entire online e-commerce retail platform, governing all order arrangement, warehouse fulfillment, product packaging, global logistics distribution, delivery cycle and shipping benefit rules for all DIY nourishing hair dye commodities sold on the platform. As a professional direct discount e-commerce retailer focusing on premium salon-grade at-home hair color products, the platform implements unified global shipping rules for all consumer orders, eliminates regional shipping differentiation, tiered delivery charges and location-based service restrictions, and maintains consistent logistics service standards for all users browsing, purchasing and settling orders on the cross-border e-commerce interface. All commodity pricing displayed on the whole site is denominated in United States Dollars as the only settlement currency, without hidden shipping surcharges, international logistics handling fees, cross-border customs auxiliary service fees and remote area distribution premiums added to any order checkout amount.
The platform launches permanent site-wide free global shipping benefits covering all inventory products without purchase amount threshold, product category limitation and order quantity limitation. All conditioning hair dye products, neon pigment hair color series and natural gentle hair dye collections included in the e-commerce commodity library automatically enjoy free worldwide shipping after successful payment confirmation, which is one of the core competitive service advantages of the direct discount retail e-commerce platform. The platform does not set up expedited shipping service, priority distribution channels and value-added logistics upgrades, unifies the whole network order processing rhythm and final delivery time limit, simplifies user checkout selection links, optimizes cross-border shopping decision-making experience for impulse consumption customers, and matches the relaxed, efficient and low-cost shopping positioning of premium discounted hair color commodities.
All shipping clauses stipulated in this policy apply to all registered account users and guest checkout users of the platform, cover all global delivery areas covered by cooperative logistics operators, and bind the platform operation team, warehouse fulfillment department, third-party cross-border logistics suppliers and all placing consumers simultaneously. This policy operates independently of return shipping rules, transaction purchase terms and platform use specifications, only focusing on outbound order delivery links of new purchase orders, and does not interfere with inbound logistics arrangements of after-sales return goods specified in other independent official documents of the platform.

Standard Order Processing Specifications

After the customer completes order information confirmation, payment authorization and checkout settlement successfully, the platform backend order management system automatically captures valid order data and pushes it to the offline professional commodity fulfillment warehouse. The unified order processing cycle of all confirmed paid orders is 1 to 3 business days, focusing on completing inventory stock verification, product quality secondary manual inspection, commodity outer packaging sorting, leak-proof inner sealing treatment for liquid hair dye products, logistics information label binding and warehouse outbound docking work. The platform’s standardized warehouse operation process realizes assembly line order arrangement, eliminates manual order backlog and priority artificial distribution, and guarantees equal processing efficiency for bulk orders, single-piece retail orders and combined cross-series commodity orders.
The platform’s exclusive inventory is fully stocked with DIY peroxide-free, ammonia-free and PPD-free nourishing hair dye products, including high-saturation neon color dye series and daily mild natural hair color collections, supporting rapid batch picking and centralized packaging in the warehouse. All goods are stored in constant-temperature dust-proof professional cosmetic storage warehouses to avoid formula deterioration, pigment oxidation and package damage before outbound delivery, and cooperate with unified warehouse management systems to synchronize front-end e-commerce shelf inventory and back-end physical real-time stock to reduce order suspension risks caused by inventory mismatch. Orders submitted during non-business operation periods will be included in the next batch of unified warehouse processing queues automatically without extra processing delay or priority occupation.
After finishing internal warehouse processing, the system automatically generates official logistics tracking codes bound with independent order numbers, and synchronizes tracking data to user personal order center pages in real time. Users can check outbound status, logistics transfer nodes and cross-border transit progress through the built-in order query function of the e-commerce platform at any time. The platform operation team will not arbitrarily adjust the processing sequence of paid orders, will not delay warehouse outbound for marketing activity adjustment, inventory temporary calibration and internal system maintenance, and maintains stable and transparent pre-delivery service standards for all shopping users.

Global Unified Delivery Time Standard

After orders are delivered out of the warehouse and handed over to formal cross-border logistics cooperative suppliers, all packages adopt unified cross-border transportation, customs clearance sorting and terminal local distribution processes, with a fixed overall estimated delivery cycle of 6 to 12 business days for all global receiving addresses. The platform cancels regional time difference setting for cross-border distribution, does not divide domestic and overseas delivery standards, and does not set fast delivery zones and slow delivery zones, realizing equal and unified time-efficiency commitment for all global terminal consumers. The delivery cycle covers all links including international trunk transportation, cross-border commodity customs declaration and inspection, regional transfer sorting, local courier distribution and terminal door-to-door delivery, without extra splitting time limit explanation and time limit commitment decomposition.
The unified delivery cycle is formulated based on long-term big data operation summary of cross-border beauty e-commerce logistics, adapting to conventional customs clearance inspection rhythm, global logistics network daily operation load and terminal local distribution operation rules. Individual package slight transit fluctuation caused by objective factors such as global logistics network routine congestion, destination port unified customs batch inspection and local courier temporary scheduling adjustment belongs to normal logistics operation fluctuation, which will not affect the unified time limit service commitment of the platform. The platform does not provide expedited delivery, customized priority logistics and paid time-limited arrival services, unifies service configuration of all online retail orders, fits the cost advantage of full-site discount commodities and permanent free shipping positioning, and maintains consistent operation logic of the discount direct sales e-commerce platform.
Business days involved in processing and delivery time calculation exclude routine warehouse maintenance days, logistics network official rest days and financial settlement rest days of cooperative institutions, and natural calendar rest days are not included in the overall time limit statistics. The platform displays unified time limit prompts on commodity detail pages, shopping cart sidebar and checkout interface synchronously, allowing users to obtain transparent and consistent delivery expectations before impulse consumption order placement, eliminating information asymmetry in cross-border e-commerce shopping.

Commodity Packaging and Transit Protection Standards

Aiming at liquid DIY hair dye product attributes, the platform formulates exclusive double-layer leak-proof packaging specifications for all outbound goods. Each single hair dye bottle adopts independent sealed inner buffer packaging to prevent pigment liquid leakage, formula overflow and product extrusion damage during long-distance cross-border transportation. Outer cartons adopt shock-absorbing corrugated packaging materials, equipped with fixed filling buffer accessories to fix commodity positions in the box, avoid commodity collision and friction in transit, and protect intact product appearance and complete original formula performance after long-distance global delivery.
All outer logistics packages adopt neutral simple packaging design, without excessive decorative printing and sensitive commodity identification marks, which protects user shopping privacy while conforming to cross-border cosmetic unified packaging inspection standards. All logistics declaration documents are uniformly sorted and bound by the platform logistics team, matching hair dye cosmetic product attributes, completing standardized cross-border commodity filing, and accelerating unified customs clearance efficiency of batch platform goods. The platform does not charge users any commodity packaging fee, customized packaging service fee and material loss fee, and all protective packaging costs are included in the platform’s unified operation cost system.
Packaging configuration of all orders is unified without premium packaging upgrade options, which matches the cost control advantages of direct discount retail e-commerce, ensures that all consumers enjoy the same commodity protection standards, and avoids differentiated packaging service caused by order amount and user account difference. The packaging design fully adapts to long-distance sea and air combined cross-border transportation, multi-times mechanical sorting and cross-regional transfer scenarios, and realizes zero additional damage rate of mass hair dye retail orders.

Free Global Shipping Execution Rules

Full-site permanent free worldwide shipping is a fixed core service benefit of the e-commerce platform, automatically activated for all settled orders without manual coupon redemption, membership permission activation and minimum order amount matching. All items in neon hair dye series and natural nourishing hair color series participate in free shipping activities comprehensively, no individual commodity shielding, seasonal activity restriction and new product batch exemption settings exist in the whole site commodity library. The platform cuts off middleman distribution links and offline store rental operating costs relying on direct sales e-commerce operation mode, integrates logistics procurement resources in bulk, and undertakes all cross-border transportation, customs clearance and terminal distribution costs independently.
No remote area surcharge, island distribution fee and cross-border tax agency fee will be collected from any user. All implicit logistics additional fees common in cross-border beauty e-commerce are completely eliminated on this platform. Free shipping benefits are bound to completed paid orders only, invalid for unpaid cancelled orders, expired abandoned orders and pre-saved cart unsubmitted orders. The platform will not retroactively compensate shipping cost for historical orders generated before policy implementation, and the free shipping rule takes effect synchronously with order payment completion.
Combined orders of multiple different hair dye products, bulk wholesale retail orders and single trial-size retail orders all enjoy identical free shipping rights, which fits the impulse consumption characteristics of target American consumer groups, reduces shopping cost concerns of users purchasing small-batch hair color products, and improves overall order conversion rate of the discount e-commerce platform. This free shipping clause is bound to outbound delivery service only, separated from free after-sales return logistics rules.

Undeliverable Package Handling Rules

For packages failed to complete terminal delivery due to user-submitted wrong receiving address, incomplete address information, long-term unclaimed terminal pickup parcels and user active rejection of signed packages, the logistics system will automatically mark packages as undeliverable and arrange original route return to the platform unified fulfillment warehouse. The platform does not charge users return transit fees and warehouse secondary storage fees for abnormally returned outbound packages. After the returned goods are warehoused and inspected intact, users can choose free secondary warehouse reshipment or initiate after-sales refund application in accordance with platform unified after-sales regulations.
The platform shall not be liable for delivery delay, package return and commodity outer package abrasion losses caused by user-side address errors, missing contact information and user voluntary abandonment of parcels. Users need to verify receiving address details independently before order settlement to match local terminal distribution specifications of destination countries. Secondary reshipment orders still follow 1-3 business days warehouse processing and 6-12 business days global unified delivery cycle, and still enjoy free global shipping service without secondary logistics cost deduction.
All abnormal package resolution processes are completed based on platform backend order data linkage, users need to initiate abnormal after-sales application through official platform order page entrances, offline private negotiation and private logistics channel arrangement are not recognized as official processing standards of the e-commerce platform.