Refund Policy


Policy Core Orientation and Platform Applicable Scope

This Refund Policy is an independent after-sales service specification formulated exclusively for the discount direct sales hair dye e-commerce platform, binding all online transaction behaviors, after-sales application processes and fund settlement standards of platform consumers, covering all DIY nourishing hair dye, neon fashion hair color and natural mild hair color retail commodities on sale. Centering on the platform’s core service commitments of 60-day after-sales return window, complimentary return logistics and fixed fund reversal cycle, the policy standardizes full-link rules including return qualification judgment, free return shipping arrangement, refund audit flow, fund arrival cycle and special exception disposal, and fits the relaxed risk-free shopping experience positioned for American impulse consumption user groups.
As a professional cross-border beauty e-commerce retailer, the platform separates outbound shipping service rules and after-sales refund return rules completely, this document only governs post-delivery commodity return, merchandise inspection, financial refund and order after-sales closure links, does not involve order warehouse delivery, global logistics transit and platform use constraint clauses. All refund settlement currencies adopt unified United States Dollars consistent with order checkout currency, no currency conversion loss compensation, exchange rate difference deduction and cross-border transfer service fee deduction exist in the whole refund process.
All platform users, including registered account regular shoppers and one-time guest checkout users, enjoy equal after-sales refund rights without account level discrimination, order amount weight priority and purchase frequency restriction. The policy abandons complicated legal clauses and industry threshold constraints of traditional cross-border e-commerce, maintains official, concise and consumer-friendly official tone, and matches high cost-performance discount commodity operation positioning of the direct retail platform.

Sixty-Day Universal Return Eligibility Window

The platform implements a unified 60-day global after-sales return cycle for all finished hair dye retail orders, and the timing node starts from the timestamp of successful terminal delivery recorded by official cross-border logistics system, without manual adjustment and artificial time limit relaxation. All commodities in the site-wide hair dye product line are included in the universal return scope, no limited-time special products, clearance discount goods and new color trial commodities are excluded from return qualification. Users can apply for order partial goods return or full order integrated return independently in the valid cycle, meeting diversified after-sales demands of color mismatch, personal style adjustment and unexpected hair condition change of impulse consumption users.
Opened and sampled hair dye products for skin sensitivity test and hair color trial swatch are still within valid return scope, aiming at the pain point of unseen physical color of online beauty e-commerce shopping, eliminating user’s after-purchase worry of DIY hair color products. Only severely damaged, artificially contaminated and fully exhausted commodity units that lose resale value after user unpacking will affect refund proportion, normal unpacking, box opening and small amount formula trial use will not intercept user’s valid after-sales application qualification.
After the 60-day valid return window expires, the system automatically closes after-sales application entrances of corresponding historical orders, and the background operation team will not accept manual overdue return appeal and offline exception approval. The platform adds residual time visual display of after-sales window on each order detail page of user center, realizing transparent and intuitive time reminder and optimizing official standardized after-sales management of e-commerce platform.

Full Complimentary Return Logistics Service Rules

Matching full-site free outbound shipping service, the platform provides official free return shipping support for all valid return applications submitted within 60-day cycle, bearing all cross-border return transit fees, commodity customs entry fees, return package sorting fees and logistics operator service fees independently. Users bear zero inbound logistics cost, zero return label production fee and zero cross-border document handling fee in the whole return process, no hidden restocking fee and after-sales service deduction fee are set in the whole platform after-sales system.
After user’s return application passes background official audit, the e-commerce platform backend automatically generates pre-filled cross-border return shipping labels and unified commodity return declaration documents, users can download official matching logistics accessories directly in the account order interface without self-editing address, filling customs materials and docking logistics merchants manually. The supporting page is attached with standardized leak-proof packaging guidelines for liquid hair dye commodities, guiding users to complete safe repackaging of returned pigment products to avoid formula leakage in return transit.
Free return logistics service only binds valid applications within the after-sales window; overdue return applications, user voluntary rejected return orders and malicious batch return orders do not enjoy complimentary inbound shipping benefits. Original outbound global shipping service cost undertaken by the platform belongs to completed logistics service items, which will not be counted into refund fund amount and will not be compensated along with commodity refund.

Standard Refund Application Audit Process

All refund and return applications must be initiated through built-in official after-sales entrance of platform user order center uniformly; third-party social channel message feedback, offline telephone consultation and independent parcel mailing without authorization are not regarded as official valid refund applications. Users need to bind corresponding order number, select returned commodity SKU quantity and select standardized after-sales reason tags when submitting applications, without redundant narrative information and complicated certification materials.
The platform after-sales audit team completes unified preliminary review of all online return applications within 1 to 3 business days, verifying order authenticity, after-sales window validity and commodity binding accuracy. Qualified applications are automatically approved by the system and matched with return shipping resources; unqualified applications will feed back standardized official reasons uniformly, avoiding subjective artificial judgment and uneven audit standards of cross-border e-commerce after-sales team.
After return packages arrive at the platform dedicated warehouse, professional commodity inspectors complete appearance inspection, residual capacity detection and secondary inventory warehousing sorting of returned nourishing hair dye products. For intact, slightly trial-used and qualified recyclable returned goods, full refund standards are implemented uniformly; for artificially damaged, polluted and deteriorated returned commodities caused by user improper storage, the platform formulates proportional refund schemes according to actual commodity residual value, and feeds back audit results to user account center synchronously.

Fixed Five To Ten Business Days Refund Settlement Cycle

After warehouse commodity inspection is passed and after-sales order is closed, the platform financial backend triggers unified fund reversal program, with fixed official refund processing cycle of 5 to 10 business days. The cycle covers internal financial reconciliation, cross-border payment platform fund scheduling, original payment channel docking and transaction data archiving of the e-commerce platform, excluding fund delay caused by user’s own bank institution cross-border transfer rules.
Refund funds are automatically returned to the original payment account used for order checkout settlement without manual account modification and cross-channel fund transfer application access, which conforms to cross-border e-commerce financial security specifications and anti-risk transaction management mechanism. The refund amount is subject to the actual discounted payment amount paid by users after applying site-wide unified discount, without additional platform subsidy and loss compensation fund distribution.
The platform automatically synchronizes refund progress nodes including inspection completed, fund initiated, channel transferred and account arrived to user order dashboard, realizing full-process visible refund progress. The unified fixed cycle eliminates uncertain arrival time of traditional cross-border beauty e-commerce refunds, builds transparent official after-sales financial service system, and strengthens user trust of discount direct retail platform.

Order Exchange Alternative Service Provision

On the basis of monetary refund services, the platform provides free commodity exchange after-sales service for users who need to replace hair dye shades and adjust product series, exchange services share 60-day return window and free return shipping resources with refund services synchronously. Users can apply for color replacement between neon bright pigment series and natural conditioning hair color series on the after-sales application page, realizing convenient commodity replacement without fund flow.
For exchanged commodities with consistent unit discounted price, the platform waives all price difference fees, outbound re-delivery fees and after-sales handling fees; for replacement products with higher retail unit price, users only need to pay the actual price difference after platform unified discount, no service premium is charged. Exchanged re-delivered orders still follow 1-3 days warehouse processing and 6-12 days global unified delivery standards, and enjoy permanent free global shipping benefits again.

Non-Refundable Standard Boundary Definition

The platform sets clear standardized non-refundable scenarios to maintain sustainable normal operation of cross-border e-commerce retail business, including overdue after-sales window applications, man-made product damage after user receipt, malicious batch return of bulk orders, and orders confirmed with abnormal risky transaction background by platform risk control system. Auxiliary platform browsing data, non-physical commodity service rights and historical order logistics service records do not support fund refund application.
All non-refundable boundaries are publicly displayed in fixed clauses of official policy, without hidden threshold rules and temporary policy adjustment constraints. The platform adheres to equal and open after-sales management, balances consumer rights protection and platform standardized operation, and maintains stable service operation of discount direct-sale hair dye e-commerce platform for a long time.